https://wiki.socsci.uci.edu/helpdesk/ 2026-05-08T20:01:29+00:00 https://wiki.socsci.uci.edu/helpdesk/ https://wiki.socsci.uci.edu/helpdesk/lib/exe/fetch.php?media=wiki:dokuwiki-128.png text/html 2025-02-04T17:12:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:acrobat_pro_dc_install&rev=1738689147&do=diff How to Install Adobe Acrobat Pro DC using Creative Cloud Follow the instructions below to download & install the Adobe Creative Cloud application which will help you install Acrobat Pro and automatically keep it up to date. These instructions are based off OIT's text/html 2023-09-29T22:39:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:canon_print_linux&rev=1696027142&do=diff Print to Canon Copier from Linux You will need to be comfortable running sudo commands in Terminal. If you are not comfortable making changes to your system, please call the Helpdesk at 949-824-5476 or send an email to sscs@uci.edu Install Driver * Download the CodeHost BrightQ installer text/html 2022-02-03T21:31:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:canon_print_mac&rev=1643923862&do=diff Printing to Canon Copier from Mac Note about VPN You must use the Cisco AnyConnect VPN to connect to the campus network in order to print unless you are using a physical ethernet connection in an on-campus office. Even the UCInet Mobile WiFi requires VPN for printing. text/html 2020-02-19T23:09:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:canon_print_pc_ss2k&rev=1582153741&do=diff Printing to Canon Copier from Windows PC on the SS2K Domain Install Print Driver * Open the Run menu (Search the Start menu for Run or press on keyboard Windows-R) * Type into the Run field “\\printers” sans quotes * Double click on the Copier you want to print to text/html 2023-09-29T22:09:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:canon_print_pc_standalone&rev=1696025374&do=diff Print to Canon Copier from Windows PC 1. Run the VPN client and connect to either the UCI or UCIfull (Optional) Download and install the VPN Client This step is optional, depending on how you connect to the campus network. Some connections are blocked from printing, so if you are unable to reach the printer, please try the VPN. Notably, off-campus and WiFi connections are blocked and require the VPN. text/html 2023-06-21T17:16:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:crashplan&rev=1687367796&do=diff CrashPlan * About OIT's CrashPlan for Researchers Download * CrashPlan Agent On that website, select the download appropriate for your system. Note that this page lists older versions of the agent, so you should select the one for the most recent version for your OS. For Windows, we recommend the 64-bit download. text/html 2006-10-04T21:07:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:email_account&rev=1159996059&do=diff Email Overview Every active UCI employee and student is provided a UCI email account. The account is automatically created around the time your employment or student status becomes officially active. UCI email accounts are not managed within the School of Social Sciences, they are created and maintained by the campus office of Network and Academic Computing Services (NACS). Social Sciences Computing Services functions as the control point liaison with NACS. This means email questions and prob… text/html 2023-08-15T22:42:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:mailman_info&rev=1692139338&do=diff Managing Your Email Lists With Mailman Links To get to the administration page for your list, type the following URL into your browser, replacing LIST-NAME with your actual listname (without the @socsci.uci.edu): * https://mail.socsci.uci.edu/mailman/admin/LIST-NAME text/html 2022-06-13T16:06:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:o365apps&rev=1655136400&do=diff Install Microsoft Office 365 Requesting an Office 365 License Office 365 is available via a UCI site license to all Staff and Faculty. Before proceeding with instructions below, you must have an Office 365 license assigned to your AD/Exchange account: text/html 2006-09-15T20:42:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:offcampus_web_access&rev=1158352961&do=diff Off Campus Access to Your Web Folder The following discussion assumes you are already familiar what your web folder is, and with accessing your school network account via your office computer. If not, please refer to Setting Up Your Web Site Your web folder is easy to access from your office computer. However, accessing it from a location off-campus, such as from home, requires different steps. text/html 2024-07-31T19:09:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:order_business_cards&rev=1722452964&do=diff How to Order Business Cards/Stationary/Envelopes The instructions are maintained by the business office. Contact Trisha pfisher@uci.edu if you have questions. * This document in OneDrive has instructions text/html 2023-10-16T22:11:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:order_new_computer&rev=1697494312&do=diff Purchasing a New Computer The process of purchasing a new computer should start with Social Sciences Computing Services (SSCS). The SSCS personnel will assist you with the technical details of the computer you are going to buy. Please read the following to prepare for your contact with SSCS. text/html 2025-03-31T20:20:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:print_to_copier&rev=1743452423&do=diff How To Print to a Copier Our school primarily uses Canon copiers. Responsibility for the Canon devices is as follows: * Each department manages the print/copy codes for their Canon * SSCS can help with adding the Canon as a printer to laptop/desktop computers, or with network connectivity issues to the copier text/html 2021-08-06T22:06:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:rdc&rev=1628287615&do=diff Remote Desktop Connection allows you to connect to a Windows computer remotely. Typically, for the computers in Social Sciences, we enable access per user account by request. Please send the helpdesk an email at sscs@uci.edu if you need help gaining access to your computer on campus. text/html 2023-10-16T22:23:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:replace_computer&rev=1697495023&do=diff Requesting a Replacement Computer Is your current computer not meeting your needs? If you need to replace your computer, please refer to the following: Do you need a... New Computer: Please refer to New Computer Instructions Better Used Computer: Occasionally, SSCS may have used computer systems available for redistribution. Requests will be based on need and availability of used computers. SSCS cannot guarantee a used computer suitable to your needs will be available. We will do our best … text/html 2022-03-30T21:20:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:report_spam&rev=1648675207&do=diff How do I report spam email? * Forward suspicious mail to OIT's spam collection address: spam@uci.edu * Follow instructions below to forward the message with full headers (also called the full original message) so that it can be blocked. * The instructions below are adapted from OIT's page here: text/html 2023-11-08T22:25:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:schedule_instructional_labs&rev=1699482326&do=diff Scheduling Use of Instructional Labs Lab Manager: Andrew Pfeifroth email: andrew.pf@uci.edu (any questions about Soc Sci instructional computer labs can be referred to the Lab Manager) Social Sciences has three computer labs that can be used for classes: text/html 2006-11-21T20:35:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:send_zotmail&rev=1164141301&do=diff Campus Zotmail Requests Here are the two steps to send a Zotmail notice to the UCI campus community: 1. Determine if the notice you want to send will be a plain text notice or an html notice: Plain text: Is text without font size changes, or any font attributes (such as bold, italics, underline, etc). Plain text does not include any color or highlighting, and no images or graphics. text/html 2025-08-27T19:03:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:setup_website&rev=1756321386&do=diff Setting Up Your Web Site Please note: The school does not provide web site development for individuals, so each person is responsible for developing their own web site. If you are not comfortable developing your own web site, please consider creating a site using OIT's text/html 2006-10-09T14:57:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:tech_support&rev=1160405854&do=diff Technical Support for School-Owned Computers Technical support for all computing related issues is coordinated by Social Sciences Computing Services (SSCS). Support services are available only for school-owned computer equipment. * The SSCS helpdesk phone number is 949-824-5476. text/html 2021-10-12T17:24:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:xerox_print&rev=1634059481&do=diff Xerox Printing In order to use a Xerox copier as a printer, you will need to: * contact Craig Stone, to get a unique print/copy code and get the accounting setup * follow instructions below specific to your needs to add the Xerox printer * if you need assistance, contact our Helpdesk by email, text/html 2015-02-09T20:10:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:xerox_print_linux&rev=1423512628&do=diff Xerox Printing - From a Linux system * NOTE: Please make sure you have contacted Craig Stone to get a print/copy code. You will need to enter your code during the setup below. Setup involves three steps, detailed below * * Note that if you are on the "UCInet Mobile Access" wireless network, you must use the VPN software before attempting to connect to the printer. text/html 2015-03-05T00:39:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:xerox_print_mac&rev=1425515941&do=diff Xerox Printing - From a Mac laptop or desktop Please make sure you have contacted Craig Stone to get a print/copy code. You will need to enter your code during the setup below. Setup involves two steps, detailed below * Download and run the Xerox print driver installer text/html 2017-10-26T23:51:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:xerox_print_mac_2017&rev=1509061897&do=diff Printing to a Xerox on a Mac 1) Install the Xerox driver depending on model -> 5855 Xerox, 5955 Xerox 2) Open “System Preferences” located at the top left-hand corner 3)Select “Printers & Scanners” -> 4) If the padlock in the lower left is locked, click it to unlock it text/html 2016-04-20T22:42:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:xerox_print_pc_ss2k&rev=1461192168&do=diff Printing from an SS2K Windows Computer 1. Go to the Start Menu and select Devices and Printers 2. Click on Add a printer 3. Choose "Add a network, wireless or Bluetooth printer" 4. Choose "The printer that I want isn't listed" 5. Choose "Select a shared printer by name" text/html 2020-02-19T01:36:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.socsci.uci.edu/helpdesk/doku.php?id=howto:sscs:xerox_print_win&rev=1582076162&do=diff Printing from a Windows laptop or from Off-Campus You will need an SS2k account to print to Xerox. Please email helpdesk@socsci.uci.edu for assistance if you do not have an SS2k account. Run the VPN client and connect to either the UCI or UCIfull