A User can not access the website

The Campus VPN is required to access the People website from off campus, or from the UCInet Mobile Access wireless network.

Solution: use the Campus VPN

A user is getting an 'Error 500'

Occasionally a user may get an Error 500 if the web server is out of resources. This rarely happens, but is more likely to occur in times of high use. Such as when the email is sent notifying Grad Students that the survey is now open. When a large amount of users go to the website at the same time, there is a chance some of them may experience an Error 500.

We try to provide adequate resources for all available websites, but occasionally a surge of users may be larger than we expect. If the Error 500 becomes a chronic problem, we will attempt to assign more resources if there are any available. In the mean time we ask users to try again after a few hours, or possibly the next day.

Solution: Try again at a later time.