Our school primarily uses Canon copiers. Responsibility for the Canon devices is as follows:
Each department manages the print/copy codes for their Canon
SocIT can help with adding the Canon as a printer to School owned laptop/desktop computers, or with network connectivity issues to the copier
Canon Support handles everything else - toner replacement, printing/scanning/copying not working, any error/warning messages, etc.
If you need support from Canon, please visit the link below for details about your particular machine as well as methods of contact with Canon.