[[people:start|People Overview]]
====== Frequently Asked Questions ======

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===== How do I add a new staff/faculty to my mailing lists? =====

  - go to the [[https://people.socsci.uci.edu/faculty_and_staff.php|Manage Non-Student List Members]] link on the people app home page
    * ignore the two boxes of warnings and informational messages at the top
    * **scroll down** to find the search box and search results
  - **search** for their **name** or **email address**
    * if they are not listed at all yet, then you click on [[https://people.socsci.uci.edu/faculty_and_staff_add.php|Add Non-Student List Members]] and add them by entering their **UCInetID** and click the **Add people** button
  - after they are added, or if they are already in the search results, then you **click on the "Edit" link** next to their name
  - you can then **check all of the boxes** for the lists that this person should be a member of and **uncheck any boxes** for lists that they should not be a member of
  - click the **Update person** button at the bottom

**Note** that updates to the lists are processed in bulk at 8am each day. If you want your changes to be processed sooner, you can click the [[https://people.socsci.uci.edu/update.php|Update Lists]] link on the people app home page.

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===== VPN =====
**A User can not access the website**

The [[https://www.oit.uci.edu/services/security/vpn/|Campus VPN]] is required to access the People website from **off campus**, or from the **UCInet Mobile Access** wireless network.

**Solution:** use the [[https://www.oit.uci.edu/services/security/vpn/|Campus VPN]]

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===== Server Overload =====
**A user is getting an 'Error 500'**

Occasionally a user may get an Error 500 if the web server is out of resources. This rarely happens, but is more likely to occur in times of high use.

We try to provide adequate resources for all available websites, but occasionally a surge of users may be larger than we expect. If the Error 500 becomes a chronic problem, we will attempt to assign more resources if there are any available. In the mean time we ask users to try again after a few hours, or possibly the next day.

**Solution:** Try again at a later time.