SocSci Computing Services Help Pages

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.

[[people:start|People Overview]]
====== Frequently Asked Questions ======

===== VPN =====
**A User can not access the website**

The [[https://www.oit.uci.edu/services/security/vpn/|Campus VPN]] is required to access the People website from **off campus**, or from the **UCInet Mobile Access** wireless network.

**Solution:** use the [[https://www.oit.uci.edu/services/security/vpn/|Campus VPN]]

----

===== Server Overload =====
**A user is getting an 'Error 500'**

Occasionally a user may get an Error 500 if the web server is out of resources. This rarely happens, but is more likely to occur in times of high use.

We try to provide adequate resources for all available websites, but occasionally a surge of users may be larger than we expect. If the Error 500 becomes a chronic problem, we will attempt to assign more resources if there are any available. In the mean time we ask users to try again after a few hours, or possibly the next day.

**Solution:** Try again at a later time.