Differences

This shows you the differences between two versions of the page.

--- tam:faq [2022/04/01 21:04] – [Manage Grads] dfiorell
+++ tam:faq [2022/06/24 21:25] (current) – dfiorell
@@ Line 7: / Line 7: @@
 The [[https://www.oit.uci.edu/services/security/vpn/|Campus VPN]] is required to access the TA Matching website from **off campus**, or from the **UCInet Mobile Access** wireless network.
-The [[https://www.oit.uci.edu/services/security/vpn/|Campus VPN]] is not required from a wired connection in an office in the School of Social Sciences.
+**Solution:** use the [[https://www.oit.uci.edu/services/security/vpn/|Campus VPN]]
+----
 ===== Manage Grads =====
 **A Grad Student does not see the Survey link after logging in**
-If a Grad Student can not see the **TA Application: Grad Student Application** link once they have logged into the TA Matching website, they are probably not in the [[tam:people:grads|Grad Student List]]. The Grad Student List is the list of all valid UCInetIDs that have access to the Grad Student Application.
+There are three kinds of [[tam:users|users]] that can access the TA Matching website. If a Grad Student can not see the **TA Application: Grad Student Application** link on the TA Matching website, they are probably not in the [[tam:users:grads|Grad Student List]]. The [[tam:users:grads|Grad Student List]] is the list of all valid UCInetIDs with access to the Grad Student Application.
+**Solution:** Check the [[tam:users:grads|Grad Student List]] and if they are missing, add them [[tam:users:grads#add_grad_student_manually|manually]].
+----
 ===== Manage Instructors =====
 **An Instructor does not see the Survey link after logging in**
-"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
+There are three kinds of [[tam:users|users]] that can access the TA Matching website. If an Instructor can not see the **TA Application: Instructor TA Preferences** link on the TA Matching website, they are probably not in the [[tam:users:instructors|Instructor List]]. The [[tam:users:instructors|Instructor List]] is the list of all valid UCInetIDs with access to the Instructor TA Preferences survey.
-"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
+**Solution:** Check the [[tam:users:instructors|Instructor List]] and if they are missing, add them [[tam:users:instructors#add_instructor_manually|manually]].
-"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
+----
-===== Import Courses =====
+===== Manually Update Instructor Courses =====
 **An Instructor does not see their course in the course list**
-"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
+The Admin area of the TA Matching application connects directly to live registrar data. The Instructor Preferences survey uses data pulled nightly from the registrar, instead of a live connection.
-"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
+There could be a case where an instructor can not find their course because it was not in the nightly update but has since been added to the live data. In this case an [[tam:users:admins|Administrative User]] can update the Instructor Course data manually.
-"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
+**Solution:** Click the **Manually Update Instructor Courses** link in the admin area of the TA Matching Application.
-===== Server Overload =====
+----
-**A user is getting an 'Error 500'**
-"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
-"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
+===== Server Overload =====
+**A user is getting an 'Error 500'**
-"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
+Occasionally a user may get an Error 500 if the web server is out of resources. This rarely happens, but is more likely to occur in times of high use. Such as when the email is sent notifying Grad Students that the survey is now open. When a large amount of users go to the website at the same time, there is a chance some of them may experience an Error 500.
+We try to provide adequate resources for all available websites, but occasionally a surge of users may be larger than we expect. If the Error 500 becomes a chronic problem, we will attempt to assign more resources if there are any available. In the mean time we ask users to try again after a few hours, or possibly the next day.
+**Solution:** Try again at a later time.